Cancellation
A cancellation can be requested before dispatch. Once a product has entered fulfilment or delivery, carrier, handling or installation costs may already apply.
Damaged, incorrect or non-working delivery
Report the issue as soon as possible and within 7 days of delivery. Keep the original packaging, invoice, accessories and serial labels. Photos or video may be needed to verify transit damage or an incorrect item.
Change-of-mind requests
Opened, installed, activated, hygiene-sensitive or customer-damaged electronics may not be returnable. Sealed items are reviewed individually under the applicable brand and seller terms.
Refund timing
An approved refund is initiated after inspection and confirmation. Bank processing time can vary by payment method. Any approved deductions are explained before the refund is processed.