Last updated: 12 October 2026
Privacy policy.
What we collect
We collect contact, delivery, order and payment-status information needed to process purchases, provide support, prevent fraud and improve the store. We also record first-party product views, product categories, brands and approximate price interests used to provide relevant recommendations. Full payment credentials are handled by the applicable payment provider and are not requested through GharOne support.
How we use data
We use data for order fulfilment, account access, warranty support, service messages, store personalisation and, where permission is given, marketing. Signed-in shopping interests may sync with the customer account; signed-out browsing remains associated with that browser session unless it is later connected after sign-in. Staff access is limited by role and important administrative changes are recorded.
Optional AI and human support chat
If you start a chat, we store your messages, optional self-reported name and starting page for support history. Authorized admins can review the conversation, pause AI and reply. Questions are processed by Google Gemini to identify relevant store topics; common email/phone patterns are removed before that processing, but automated removal is not perfect. Do not submit passwords, OTPs, payment details, addresses or sensitive information. A secure browser cookie protects access to your conversation. You can use WhatsApp or Messenger instead; those services have their own privacy policies. Contact support to request access or deletion of your chat.
Retention and rights
Order and invoice records are retained for fulfilment, support and applicable business or tax requirements. Customers may request access to or correction of their personal information through support@gharone.com. We may need to verify the requester’s identity before acting on a request.